01 · Privacy
Privacy Policy.
Effective date January 1, 2026Last updated March 12, 2026
VGenFlow ("we", "us", or "our") respects and protects every user's privacy. This Privacy Policy explains what information we collect when you use VGenFlow, why we collect it, how we use and share it, and the rights you have over that information.
Short version: We collect only the information needed to operate the service. We do not sell your creations or personal information; we do not use your uploaded materials to train third-party models; and you can export or delete your data at any time.
1. Information we collect
- Account information: registration email, encrypted password hash, display name, and third-party login OpenID.
- Creation content: links you import, drafts you upload, generated video scripts, scenes, visuals, and audio.
- Usage data: device type, browser version, approximate IP region, feature usage frequency, and error logs for troubleshooting and product improvement.
- Payment information: processed by Stripe or Alipay business services; we store only order ID, amount, and subscription status. We do not receive your full card number.
2. How we use it
- To provide core features such as video generation, template management, and media storage.
- To improve product performance through de-identified aggregate analysis, such as understanding which visual styles are most useful.
- To send billing, product update, or security notices after you authorize us to do so.
3. How we share it
We share only necessary information with third parties in these cases:
- Cloud providers such as AWS or Alibaba Cloud, to provide storage and compute capacity;
- AI model providers such as OpenAI, Anthropic, ElevenLabs, MiniMax, or Volcano Engine, to complete your requests under their zero-retention or no-training commitments;
- Situations where disclosure is clearly required by law or regulation.
4. Your rights
- Export all creation data, including JSON and media files, from Settings -> Account at any time.
- Delete a single project or close your entire account at any time; after account closure, all copies are cleared within 30 days.
- Turn off non-essential cookies and analytics collection.
5. Cookies and local storage
We use necessary cookies to keep you signed in and localStorage to save preferences such as language and theme. We do not use cross-site tracking cookies.
Questions to discuss?
Our legal and privacy team will reply within 3 business days.